Privacy Policy

At AVANA Epoxy Flooring, we are committed to protecting your personal information. This Privacy Policy is here to explain, in plain and simple terms, how we collect, use, and safeguard your details when you visit our website, https://avanaepoxyflooring.com.au/  or interact with us. By using our website, you’re agreeing to the terms outlined here. If you have any concerns or questions, we’re always here to help. Just reach out.

1. What kind of Information We Collect

We collect a bit of information to help us provide you with the best possible service. Here’s what we gather and why:

Personal Information You Share with Us: 

When you fill out a contact form, request a quote, or sign up for updates, you might share details like your name, email address, phone number, and address. We only collect what’s necessary to assist you.

Information We Collect Automatically: 

Like most websites, we gather some technical details when you visit. This includes things like your IP address, the type of device you’re using, and the pages you look at. Don’t worry, this doesn’t personally identify you. It just helps us understand how people use our site so we can make it better.

Cookies (Not the Tasty Kind): 

Cookies are small amounts of data stored on your browser. They allow us to remember your preferences and make your browsing experience smoother and better. You can disable cookies in your browser settings if you prefer, but some features on our site might not work as well without them.

2. Keeping Your Information Safe

Your trust means everything to us, so we work hard to protect your information. We use modern security measures to keep your details safe from unauthorized access or misuse. That said, no online system is 100% secure. While we do our best, we recommend being cautious too, like using strong passwords and avoiding sharing sensitive information over public Wi-Fi.

3. Sharing Your Information

Your information is safeguarded carefully with AVANA Epoxy Flooring, as we’re never in the business of selling your information. However, there are a few situations where we might need to share it:

Trusted Service Providers:

 Sometimes we work with third parties to help us run our business (like hosting our website or processing payments). We carefully selected these partners and only use your information to do the job we’ve asked them to.

Legal Obligations: 

If the law requires us to share your information (like in a court order), we have to comply. But rest assured, we’ll only share what’s absolutely necessary.

Business Changes:

 If our business merges with or is acquired by another company, your information may be transferred as part of the deal. We’ll let you know if  this happens.

4. Your Choices and Rights

It’s your information, and you’re in control. Here’s what you can do:

  • Update or Correct Your Information: If anything’s outdated or incorrect, inform us, and we’ll fix it.
  • Opt-Out of Marketing Emails: If you’d rather not hear about our promotions or updates, you can unsubscribe anytime by clicking the link in our emails.
  • Manage Cookies: Most browsers let you adjust cookie settings to suit your preferences. Just keep in mind that some features of our site might not work as well without them.

5. How We Use Your Information

We use your information to make your experience with our website better. Our customers and their rights are valuable to us, so we’ll only use your information in ways you’d expect and always with your best interests at heart. Here’s what we do with it:

  • Respond to your inquiries and provide the services you ask for, whether it’s a quote, product details, or just some friendly advice about epoxy flooring.
  • Keep you updated on our latest services, special offers, or exciting news (only if you chose to sign in).
  • Understand how people use our site so we can improve it in a way to be more helpful for everyone.
  • Ensure everything runs smoothly, securely, and in line with the law.

6. Links to Other Sites

Our website might include links to other sites we think you’ll find useful. Please know that we’re not responsible for how these sites handle your information. Be sure to read their privacy policies if you’re curious about what they do.

7. Changes to This Policy

We might update this Privacy Policy from time to time to reflect changes in the law or improvements to our business. If we make any big changes, we’ll let you know. The updated policy will always be posted here with the “Effective Date” at the top.

9. Got Questions? Reach Out

We’re always happy to help with any questions or concerns about your privacy. Thank you for trusting us with your information. We’re here to serve you, and your privacy matters to us. Feel free to contact us anytime.